Process Orchestration Market 2020 by Growth, Regional analysis & Forecast to 2025

The managed service dominates the process orchestration market, holding a share of over 70% in 2018. The rapidly changing technological landscape for managing processes in an enterprise environment is one of the key factors, contributing to the growing adoption of managed services related to process orchestration deployments and maintenance. The managed service providers also offer enhanced benefits such as improved process efficiency, enhanced service portfolio, higher staff productivity, and better customer experience, driving the market growth.

The customer service and support segment held over 19% of the process orchestration market share in 2018 and is projected to grow over the forecast period. The technological advancements over the last decade has increased the demand for better customer service with improved choices at reduced prices. This has enforced the customer support and service providers to focus on transforming the internal business structures and provide standard customer experience. The adoption of process orchestration solutions in this process will assist in enhancing customer satisfaction, improving business productivity by freeing up resources to focus on complex tasks, and enforcing compliance & improved transparency in the business.

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The cloud-process orchestration market is growing at the fastest rate and is projected to grow at a CAGR of over 18% over the forecast timespan. The rising demand for cost-effective, scalable, and flexible solutions has enhanced the popularity of cloud-based process orchestration solutions. Various industry verticals including healthcare, BFSI, IT & telecom, retail, and energy and utilities are shifting their focus toward cloud-based process orchestration solutions to deploy efficient resources and enhance their business productivity at lower costs.

Enumerating the application landscape of the process orchestration market, the retail & consumer goods sector is anticipated to emerge as a pivotal avenue for this industry. With increasing market competition and rapidly evolving consumer needs, it has become vital for the retail sector to improve its service offerings. Process orchestration solutions will enable such businesses to transform their operations and enhance customer reach, and will also help in automating manual processes, minimizing operating costs, improving customer shopping experience and identifying new revenue streams in the highly competitive sector. This in consequence would majorly accelerate process orchestration market share from retail & consumer goods applications, slated to depict a CAGR of 14% over 2019-2025.

Speaking of the regional terrain, it comes as no surprise that the Asia Pacific region is primed to evolve as a highly competitive ground in the years to come. The key factors contributing to market demand across the continent include rapid globalization, increasing demand for industrial automation and strategic government initiatives targeted towards the manufacturing sector. The growing awareness regarding process orchestration benefits, such as the elimination of process redundancy and enhanced business planning, will act as a driving factor for APAC process orchestration industry. Powered by the increasing use of IT infrastructure and resources to gain cost optimization, APAC process orchestration market share will register the fastest growth rate of 18% over 2019-2025.

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Increasing demand from the fast-evolving retail and consumer goods sector coupled with the integration of advanced technologies such as AI and machine learning will drive the commercialization prospects of process orchestration market. Moreover, the emergence of cloud computing has been of concern to numerous businesses, making the adoption of process orchestration crucial for managing cloud-based services and applications. Reports forecast that the revenue scale of process orchestration market would surpass an impressive figure of USD 9 billion by 2025.

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