Sabio acquires flexAnswer Solutions to reinforce its Digital offering

Sabio Limited (Sabio), a UK-based IT service management company has reportedly announced that it has acquired the renowned Singapore-based innovative Virtual Assistant solutions provider, flexAnswer Solutions.

Reports cite, the acquisition and the resulting addition of the Virtual Assistant technology complements the offerings of the company’s existing partners while also reinforcing Sabio’s portfolio.

According to a press release by Sabio, the robust portfolio resulting from the acquisition would allow the company to help other organizations optimize digital engagement as well as seamlessly integrate it with other human & digital assisted services that are usually provided through contact centers. The takeover reportedly follows the 2016 Horizon Capital’s strategic investment in Sabio and comes under an ongoing growth strategy to widen the firm’s geographic coverage & solutions portfolio.

Apparently, the strategy also includes the acquisitions of Rapport in March of 2017, DatapointEurope in July of 2017 and Bright UK in March of 2018.

The CEO of The Sabio Group, Andy Roberts stated that the company is committed to keep its clients ahead of the curve by facilitating a significant shift in their thinking regarding the contact center business practices that are traditionally-accepted and to achieve this goal, the company is concentrating on empowering organizations with the solutions & insights they need. Roberts further added that merging flexAnswer into the firm’s digital proposition would help more of the company’s clients to benefit from the latest AI-enabled virtual assistant conversational technology to enable them to deliver excellent multi-channel user experience.

The CEO of flexAnswer Solutions, Lin Milne stated that the company has registered robust growth across the Asia-Pacific region and has always had a goal of expanding to other areas, especially the European markets, where the demand for the customer experience technology is strong. Milne further added that merging with Sabio gives the company the opportunity to achieve that goal and that the firm looks forward to working as a part of the Sabio team.

Financial details related to the matter have not been unveiled publicly yet.