Telefónica & Ericsson ink new AI-based managed services agreement

  • The new deal would be spanning over a period of four to six years & will be valid in five counties
  • The deal supports Telefónica’s strategy to shift its focus on the increased utilization of AI-based automation in its network operations

Spanish multinational telecommunications firm, Telefónica, S.A (Telefónica) has reportedly signed a new managed services agreement with Swedish multinational telecommunications and networking firm, Ericsson for AI-backed network operations in five countries.

Reports cite, the new deal would be spanning over a period of four to six years & will be valid in five countries, including Peru, Colombia, Uruguay, Ecuador and the United Kingdom. The deal supports Telefónica’s strategy to shift its focus on the increased utilization of AI-based automation in its network operations.

According to a press release by Ericsson, under the agreement, Ericsson would be facilitating services through the company’s global NOCs (Network Operations Centers) spanning service desk & day-to-day monitoring, incident & problem management and change management, all of which are powered by the company’s leading automation & AI solution.

The Global Director of Operations & Customer Experience at Telefónica, Juan Manuel Caro stated that the implementation as well as support of Ericsson’s global NOCs would be allowing the company to construct more agile networks while developing technologies & implementing new tools for its customers & its network.

Telefónica has been diligently working on aligning its AI offerings in a row. Recently, the company made an announcement at the Mobile World Congress that it was working alongside Microsoft to expand the utilization of Microsoft Azure for integrating AI into customers’ homes.

Moreover, Telefónica & Microsoft are also collaborating on finding opportunities that couple AI with 5G, blockchain & edge computing. The two companies would also be partnering through the establishment of a joint working team to find ways in which machine learning & AI can be implemented to optimize its networks & also reduce the costs.

According to reports, the financial details related to the managed services agreement have not been unveiled yet.